Least Cost Routing - Will I need a new phone line or equipment?

BT will still own, run and send you bills for your phone line. Your phone number will not change. However, you will get a separate bill for call charges from each different call provider that you use. If you have more than one phone number and line, you can choose different CPS options for each line. However, all extensions on the same line must have the same CPS option.

If I have CPS, how will the other services that I receive from my current provider change? How existing services such as call barring, call diversion and discount schemes are affected depends on what the different companies offer. You may lose some services but gain others. For more information, contact our dedicated CPS team on 0870 902 2020 who will be happy to answer any questions you may have before you sign up.

You should be aware that if you want to have call barring, you will need to order it from each provider that you use. This is because providers cannot bar calls on other companies' networks. For example, if you have a BT line with call barring in place for calls to premium-rate numbers, and you use another provider with the 'all calls' option, the call barring will only work on calls to premium-rate numbers you make using BT. If you called a premium-rate number using your other provider, (as would ordinarily be the case if you had selected the 'all calls' option) the BT call barring would not work. So you would need to arrange call barring to premium-rate numbers with T1 Telecom’s.