Least Cost Routing - What types of calls can I make using CPS?

There are four options for the types of call you can make using CPS (although some companies might not offer all four options). The four options are:

• international calls;
• national calls;
• international and national calls; and
• 'all calls'

'International calls' means calls to the Republic of Ireland and overseas.

'National' calls means calls to UK national numbers: this does not include calls to mobile numbers, local calls or calls to specially-tariffed numbers such as national rate 0870 numbers.

Certain types of call are not included within CPS, no matter which option you choose. These are calls to emergency numbers, operator assistance, directory enquiries and number ranges used for flat-rate Internet access - those starting with 0844 04 or 0808 99. However, you will still have access to these services as you do now - they will appear on your BT bill rather than your CPS provider's bill.

Do I have to make every call using my CPS provider?
No, you will be able to use any other provider with whom you have arranged services (including BT) by dialling extra digits before the phone number you want to call. (This is called an 'over-ride' or 'indirect access' code.) For example, you may want to use a CPS provider for most international calls but use another provider just for calls to a particular country.