Landline Phones - What are the beneits of these numbers?

08 numbers support a range of call systems and services that allow call centre operators to answer calls more quickly and efficiently.

08 numbers are non-geographic i.e. they are not determined by the location of the business unlike geographic numbers (01 or 02). This means that calls can often be put through to several locations (eg. three call centres using the same number), or can be put through to the nearest call centre to where you are calling from. These numbers include disaster recovery systems meaning that if, for example, one call centre has been affected by a flood, all calls would be re-routed to another call centre using the same number.

Another feature of some 08 numbers is that they allow companies the option of ‘revenue sharing’. This is when the organisation is able to charge for the services they offer, such as having a call centre open 24 hours or payment for an advice line, by receiving some of the cost of the call. Examples of this include pay-as-you-go internet services, which often use 0845 numbers.